Rental Agreement

Please ensure you read and fully understand these booking terms and conditions. If anything is unclear, please contact us so we can explain in further detail to avoid any misunderstandings.

Bookings are subject to the following terms and conditions:

• A contract between you and the owner will come into existence when payment is received and a booking confirmation is issued showing the confirmed holiday dates. The contract binds you and all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms and conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of the booking.
• A non-refundable 25% deposit of the holiday cost is payable at the time of booking. Bookings made less than 2 months before your arrival date must be paid in full, plus the refundable damage waiver.
• The balance must be paid no later than 60 days before the commencement of your holiday, unless a separate arrangement has been made between you and a representative of Cornish Stays. If the balance is not received by the due date, then your holiday will be treated as a cancellation and the booking will be re-advertised.
• All cancellations must be notified in writing. See our Cancellation policy here for more information.
• We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.
• Your booking will not be cancelled by the owner except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.
• No parties or events – the maximum number of persons using the accommodation at any time must not exceed the stated occupancy number on the property page, and only those listed on the booking form can occupy the property. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.
• Bookings cannot be accepted from persons under eighteen years of age.
• The owner reserves the right to refuse a booking without giving any reason.
• We or our representatives reserve the right to enter the property at any time to undertake essential maintenance or for inspection purposes.
• Tenancies commence at 3pm unless otherwise agreed, and guests are required to vacate the property by 10am on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests. We reserve the right to withhold a reasonable amount of the deposit in the event of late departure, to allow us to employ additional staff to carry out the changeover.
• Vaping or smoking anywhere inside the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by smoking will be at the expense of you
• Pets are permitted at the property at a rate of £35 per pet per stay. A maximum of 2 pets are allowed at one time unless agreed beforehand with a representative of Cornish Stays. Please do not let pets onto the furniture, especially sofas and beds. Guests are responsible for cleaning up after their pets and any damage or cleaning required will be chargeable.
• Damage Waiver – In making a booking you accept responsibility for any theft, breakage or damage caused by you, pets or any member of your party and agree to indemnify us in full for any loss that we may incur as a result. A security deposit is required and will be returned to you within 14 working days of the end of your holiday, less the cost of damage/breakages.
• Damages and breakages – please treat the facilities and accommodation with due care so that other guests may continue to enjoy them. If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action. If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out. The accommodation will be inspected at the end of the holiday and you may be charged for any loss or damage.
• Please do not move any furniture from one room to another.
• Please remove shoes before entering the house.
• Please lock the doors and close the windows when you leave the property unoccupied.
• Please make sure you switch off lights, and any electrical appliances when you go out.
• Please do not take any bath towels with you to the beach.
• The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.
• Please note that if any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.
• The client may in no circumstance re-let or sublet the property, even free of charge.
• The owner shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building, grounds or hot tub.
• No compensation will be given for any temporary outage of electricity, gas, water, internet connection or television service.
• The owners are not responsible for the loss of any personal belongings or valuables of the guest.
• All inventory must remain in the property and not be taken to another property.
• The hot tub (in selected properties) will be available for the duration of your stay Please respect our neighbours and keep noise to a minimum between 10pm and 8am. Please avoid using glass or sharp objects near the hot tub, use the picnic ware provided.
• Guests must shower before entering the hot tub (in selected properties) to rinse off creams and makeup
• Guests are responsible for the safety and security of their children at all times. Never leave children without adult supervision.
• Please park your vehicles in the designated parking area, ensuring cars do not block access to other properties
• We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.
• Barbecue – please use the designated barbecue utensils and clean the barbecue after use.
• Check-out – Please refer to your Welcome Pack for check out instructions including information regarding bin collection days, used linen, and keys.
• Any problem or complaint which the client may have concerning their holiday must be immediately reported directly to us, and we will endeavour to put matters right. Any complaints not reported to us at the time and only reported after the client has returned from holiday will not be considered by the proprietor.
• We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.
• The properties are privately owned and are our homes. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own house.